Frequently Asked Questions
Everything you need to know about your Ksubi order.
How long will it take for my order to be shipped?
Orders are typically processed within 1-2 business days. Once dispatched, domestic shipping takes 3-5 business days, while international shipping can take up to 10 business days depending on your location.
What is your return policy for denim and apparel?
We offer returns on full-priced items within 30 days of delivery. Items must be in their original condition, unworn, and with all Ksubi tags and signature 'rat tail' details attached.
How do I find my correct size in Ksubi jeans?
Our denim varies in fit from slim to relaxed. We recommend checking the 'Size Guide' on each product page for specific measurements, or sizing up if you prefer a more comfortable, lived-in feel.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and duties are calculated at checkout based on your specific shipping destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna for eligible regions.
Can I cancel or modify my order after it has been placed?
Once an order is placed, it is immediately sent to our warehouse for processing. Therefore, we are unable to guarantee any cancellations or modifications, but please contact our support team immediately for assistance.